The printer status shows online when it is not connected to your computer. The loss of connection or not in use makes the printer offline. Let’s see how to resolve . You should be able to see in your printer built in menu that it is connected to your computer. Make sure that your printer is not in offline mode or not in use printer offline mode. If so, select start and go to settings. Then click on devices and printer and select printer and scanner. Click on the name of your printer and establish a connection. The printer must now be in online mode.